Shipping policy

How Our Shipping Works

We operate on a print-on-demand model. This means each item is made especially for you after you place an order. We partner with trusted third-party suppliers who handle the production, packaging, and shipping directly to your doorstep.

 

Processing Time

Production Time: Orders typically take 2–7 business days for Romania and 5–10 business days for the EU to be fulfilled by our supplier. We currently do not support shipping in other regions.

You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items ordered. In some cases, we may offer free shipping promotions, which will be clearly advertised.

 

Tracking Your Order

You will receive a tracking number via email once your order ships. Please allow up to 48 hours for the tracking link to update.

 

Delays & Issues

While we strive to ensure timely delivery, delays may happen. If your order seems delayed or tracking hasn’t updated, please contact us at serpentinegear@gmail.com and we’ll help investigate.

 

Contact Us

For questions about shipping or your order status, reach out at serpentinegear@gmail.com. We’re here to help!